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Contents
Page
I. Introduction 3
II. Uses of digital technologies in the welfare state 5
A. Identity verification 5
B. Eligibility assessment 7
C. Welfare benefit calculation and payments 8
D. Fraud prevention and detection 8
E. Risk scoring and need classification 9
F. Communication between welfare authorities and beneficiaries 9
III. Making digital technologies work for social protection 10
A. Taking human rights seriously and regulating accordingly 11
B. Ensuring legality and transparency 12
C. Promoting digital equality 13
D. Protecting economic and social rights in the digital welfare state 14
E. Protecting civil and political rights in the digital welfare state 15
F. Resisting the inevitability of a digital only future 17
G. The role of the private sector 18
H. Accountability mechanisms 18
IV. Conclusions 19
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